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Navigating the Path to Achieving Equity: Some Key Strategies

Nikita Agnihotri

- July 7, 2020

When organizations strive for equality over equity, they evaluate the entire workforce from the same lens. They don’t consider their unique needs owing to religious affiliations, socio-economic status and other demographics. These practices can backfire and give rise to an unfair work environment. In my previous article, I talked about different challenges organizations face to achieve their equitable goals.

Let’s look at a case case study about Fabindia. I will elaborate how it has dealt with such challenges. It drives its strategies based on astrong ideology and a top down approach:

“Fabindia has articulated a set of seven core values, which include honesty, transparency and fairness in intent, based on the feedback and experience of the employees. Besides reinforcing these core values during induction, the HR team along with the functional supervisor revisit these values on the shop floor every six months. The values are also included as a key result area in every employee’s appraisal.

Fabindia lives its ideology; it is a part of its DNA. The perception of the brand and organisation is strengthened by the consistency with which the company conducts itself, amongst its employees, customers and the artisans. Its core culture has not seen a dilution even though the environment has changed. Despite rapid growth, every employee is made to feel connected and is able to recognise his or her role in the company’s success story” – SHRM India, 2012

The concept of equity at work applies to this case on several levels. First of all, employees at Fabindia do not feel a discrepancy when comparing their organization’s vision and its cultural reality. They were empowered by their employers which in turn motivated them to achieve great results.

Most importantly, Fabindia does not follow a traditional linear approach. It reflects on its core values, aligns strategies according to their vision. It ensures that their HR policies reinforce their foundational values. The first strategy I propose represents a similar mind-set towards achieving equity at work. 

Follow a top-down approach to solve the equity problem.

Just like Fabindia, a strong organisational culture aligned to its strategies is the key to foster inclusion. As a first step, many organizations stick to traditional approaches. These include identifying disparities in relation to pay equity, conducting workshops for reducing unconscious bias. This also includes creating policies such as paid maternity leave, establishing Internal Committees for Prevention of Sexual Harassment (POSH). While these policies are essential, following a linear approach alone may not solve the equity problem. 

A systematic strategy is also required for truly inclusive cultures that go beyond training and enforcing policies. In a similar  survey conducted by SHRM, 55% of respondents say their organizations “strongly promote” Diversity and Inclusion (D&I). However, in reality, if leaders in these organizations do not commit to policies to promote D&I, then it will be a futile activity.

Consequently it would involve genuinely understanding what are the challenges to implementing D&I and how can organizations become more aware of them to achieve true inclusion. Instead of imposing “policies” without macro-level considerations, organizations need to create an ecosystem that make inclusion and everyday practice:

Blue Cross Blue Shield of Michigan (BCBSM) conducted enterprise wide surveys and focus groups to ensure inclusion in the process and also widely communicated progress to all employees, soliciting their input at every major juncture. BCBSM’s top-down bottom-up approach has ensured a critical mass of competent diversity advocates are seeding inclusion principles throughout the organization.” – The Inclusion Solution, 2013

The above is a great example of how internal culture of an organization manifests in HR. It also shows in other administrative practices and how it goes beyond basic recruiting policies around D&I. These practices make leadership accountable for ensuring that employees are tuned into D&I initiatives and address how that impacts their day to day work life.

In the end it’s a simple concept of  laying the foundation before investing in Diversity, Equity and Inclusion (DEI) programs.

Check for early signs of backlash towards Inclusion

However well-intentioned diversity policies and practices can meet with backlash (Apfelbaum et al., 2010). On the surface, it seems like having all the top diversity promoting policies in place would be enough. But organizations need to be careful about what is happening right below the surface. When questions such as ‘whether the new women were hired for merit or because of their gender’ arise, what happens? It’s an evidence that something might be wrong with the overall D&I atmosphere. 

As I mentioned in my previous article, women do not want a seat at the table as a favor. As a matter of fact they might feel the burden to work extra hard to prove themselves in such organizations. When these initiatives are not implemented in the right way, it can create a feeling of resentment in the majority group as well. They may feel ignored and may even begin to accuse employers of reverse-discrimination. 

Leaders must assume the responsibility to guard their organizations against diversity backlash as it is a critical step towards becoming more inclusive. Organizations such as Fabindia create a strong value system and culture and aim to continually improve in the face of challenges. It helps to encourage expression from all the members in how the organization is shaped, and not just from the under-represented employees.

Leaders should also emphasize that diversity initiatives are not just to help a certain minority, they are there to help every employee and build a diverse workforce without alienating anyone. Without an inclusive tone at the top, organizations may struggle to move the needle forward. To further keep a check on backlash effects, organizations can leverage diagnostic audit tools that review readiness for D&I practices at structural level. 

Foster internal inclusive systems to support employee development

Let’s revisit our Fabindia’s case example: Fabindia has proven to be an equal opportunity employer with 1.78:1 men to women ratio across the organisation. Further, to encourage employee’s growth within their organization, Fabindia has an ‘Internal Job Postings programme’, which offers growth opportunities to all staff. This program helps employees prepare for the next role and is considerate of individual needs, especially in cases where relocations are required.

“The HR system at Fabindia relies heavily on a framework of behavioural and technical competencies required to deliver each role. The company also helps specialise generalist skills by using functional and behavioural competencies for every position. Development needs are assessed biannually through multisource feedback. There is a strong alignment between the Learning and Development curriculum and competencies” – SHRM India, 2012

Fostering inclusive growth has become more important now than ever. Especially in this dynamic post-pandemic world where job roles are rapidly changing and our current key performance indicators are turning redundant, employees will have to upskill themselves to stay relevant. However, they cannot do so in absence of inclusive growth opportunities by their employers.

An indication of inclusive employee development systems is assumed when leaders understand and put equitable weight on an individual’s capability beyond his/her past experience and education to gauge growth potential. 

PayPal India’s Recharge initiative is one such example. ‘Recharge’ is designed as a ‘back-to-work initiative’ for women. The six-week program focuses on equipping female technologists with skills to resume their careers after a personal or professional break.

It is imperative that organisations understand what each employee values and how that can be aligned to their development needs and then create growth opportunities for them. The intent should be simple-whatever you do, go that extra mile to ensure that employees flourish in their whole lives, not just their work. As a result, organizations can create a vision that is broad enough to attract the best talent from all backgrounds, every religion and other demographics. 

Strengthening Diversity, Inclusion and Equity in the Post-pandemic World

As the workforce begins to return to their physical workplaces, nothing will be exactly the same as it was before the pandemic. Organizations now need new ways on how to collaborate and work with asynchronous communication channels, how to signal strength and be true to their values. Innovation is key to defeat COVID-19 and navigate this unprecedented economic heart attack.

Thus, to conquer this battle, DEI efforts have become fundamental for organizations to survive. It will require a new way of thinking and operating and this is exactly where diversity comes into picture. Although, some may argue that there are other pressing issues to be addressed but recognizing the importance of diversity when employees start returning to workplaces will directly impact a company’s bottom line. It is definitely not the time to abandon DEI efforts altogether:

“In this challenging context, the task of fostering inclusion and diversity (I&D) could easily take a back seat—and the painstaking progress made by many firms in recent years could be reversed. As this report shows, however, I&D is a powerful enabler of business performance. Companies whose leaders welcome diverse talents and include multiple perspectives are likely to emerge from the crisis stronger. As the CEO of a European consumer-goods company told us: “I know we have to deal with COVID-19, but inclusion and diversity is a topic too important to put onto the back burner.” –  McKinsey & Company, 2020

The strategies developed to navigate the post pandemic workplace will have to target the very core of social interaction. Leaders in such times must display empathy and support, lend an ear to listen and assess impact on their emotional and mental health. The way managers hold their meetings will have to change strategically. Managers must allow employees to have voice and express their feelings by creating open channels of communication.

While running virtual calls, managers have an increased responsibility to ensure no single person gets to dominate the conversation and level the playing field in such conversations.

Organizations should be cognizant of COVID-induced emotional, physical and psychological issues that might impact their transition to physical workspace. Check for early warning signs for stress among employees,  prepare resources to help them out, create a conducive environment for each employee and be vocal to make sure employees are not feeling burnout.

These practices will reinforce how employee well-being is of utmost importance to the company. 

All and all, we can definitely say that meaningful questions are arising in the post pandemic, new normal world. It could be a blessing in disguise for those who resisted change, could now see that a new normal is actually possible, remote work has challenged the inflexible mindsets and shook up the inertia. However, achieving equity will remain a work in progress.The efforts must continue. Organizations should keep checking temperature at regular intervals and measure their growth towards achieving an all-inclusive culture. 

Useful Resources for Organizations:

  1. Working Through COVID-19: Guidance for Organizations and Professionals
  2. EY Employee health and wellbeing: COVID-19 enterprise resilience checklist
  3. SHRM: Checklist of Diversity Assessment Tools and Metrics relevant to India
  4. Facebook Coronavirus Info Portal
  5. Mind Share Partners: Workplace Mental Health Resources During The Pandemic
  6. Forbes: 5 Ways to support employee mental health
  7. The Employer Role: Mental Health During COVID-19
  8. SHRM: Pandemic Takes a Toll on Employees’ Emotional Well-Being

About Serein

At Serein we believe that diversity and inclusion are the pillars of a good society. Issues of inclusion, diversity, unconscious bias and mental health can affect home and the workplace in many ways.

Having worked on gender and with many other forms of diversity we have come to realise that an empathetic approach to all builds inclusion. It also builds a trusting environment in society as well as the workplace. If you would like to learn more about diversity and inclusion, inclusive leadership or how to speak about empathy, emotional/mental health issues do check out www.serein.in.

If you would like to conduct – gender awareness training – diversity and inclusion training – unconscious bias training – mental and emotional wellbeing trainings in the workplace do drop us a line at hello@serein.in

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Elina Tiliba

Workshops Facilitator

Elina is a certified coach who works with leaders, entrepreneurs and business teams from over 30 countries. At Serein, she facilitates sensitisation sessions for clients across the globe.

Her passion lies in empowering individuals to maximise their personal and professional potential, enabling them to achieve both success and fulfilment.

With a commitment to the International Coaching Federation’s (ICF) Coaching Core Competencies and Code of Ethics, Elina brings over 1000 hours of individual coaching and 400 hours of team facilitation, workshops, and coaching groups to her coaching practice. 

Rishab Prasad

DEI Specialist

Rishab is passionate about creating long-term partnerships with Serein’s customers. He is responsible for marketing, operations, customer onboarding, contract writing, and relationship building. Rishab uses his directing and filmmaking skills to design engaging content for Serein’s social media platforms.

Rishab holds a Bachelor’s degree in Economics with Honours from CHRIST University, Bangalore. He has directed more than nine short films on topics like stigmas of menstruation, widowhood, and adoption.

Dr. Ishani Roy

Founder and CEO

Ishani founded Serein to provide a data and research-based approach to solving DEI challenges at the workplace. She advises company leaders, startup founders, and venture capital firms on industry best practices to increase diversity and design a DEI roadmap.

Ishani is a recipient of the Cartier Women’s Initiative Award 2023 for the global impact of her work in the DEI space.

Before founding Serein, Ishani was a scientist at GE Research working in the Aerospace Lab. She holds a Ph.D. in Applied Mathematics from Brown University on developing mathematical models to solve Astrophysics problems. She did her Post-doctoral studies at the University of Oxford and St. Thomas Hospital in Biomathematics.

Chryslynn D’Costa

Co-founder and CPO |

Chryslynn leads the product development of Serein’s DEI SaaS tool. She designs learning content and strategic insights for companies to measure their DEI growth, and achieve bias-free recruitment and psychological safety.

Chryslynn is a regular columnist with publications like ‘LiveMint’ and ‘The Hindu’ where she writes about unconscious bias, prevention of sexual harassment, and company culture.

Before Serein, she was a Gandhi Fellow working in rural Rajasthan to address educational leadership and gender equity in government schools. She graduated from Azim Premji University in Bangalore with a Master’s in Education where she specialised in gender and sexuality education.

Bianca D’Costa

Head of PoSH: India, Global

Bianca leads the compliance partnerships and workshops on anti-sexual harassment, anti-harassment and anti-discrimination laws in India, South East Asia, Europe, and the USA. She has 100+ hours of experience consulting on sexual harassment investigations in the workplace.

Bianca designs gamified learning modules for a unique and impactful learner experience on topics like gender inclusion, PwD inclusion, LGBTQIA+ inclusion, and regional inclusion among others. 

Before Serein, Bianca worked in hospitality for 5 years with Emirates Airlines. She holds a Bachelor’s degree in Political Science from St. Xavier’s University, Mumbai. She is presently pursuing a Master’s degree in Gender and Sexuality in Global Politics from SOAS University of London.

Aparna Pandurangan

Head of Operations

Aparna is leading the finance and operations at Serein. She has also been responsible for Serein’s online platform, customer management, and marketing.

She works closely with Serein’s 500+ long-term partners to ensure they are compliant with the Prevention of Sexual Harassment (PoSH) law. Aparna is a workshop facilitator on topics like the prevention of sexual harassment at the workplace in languages like Tamil, Telugu, and Kannada.

Aparna Pandurangan holds a degree in Electronics and Communication Engineering from Anna University, Chennai. 

Faakirah Irfan

Head of Legal

Faakirah is a legal professional and expert facilitator on topics like anti-sexual harassment, anti-harassment and anti-discrimination laws in India, South East Asia, Europe, and the USA. Faakirah has conducted 100+ training sessions on the prevention of sexual harassment for employees and internal committee members.

She has 150+ hours of experience consulting on sexual harassment investigations in the workplace. Her legal research at Serein includes policy analysis, human rights, women’s rights, and document drafting.

Faakirah is an experienced legal professional. She completed her Bachelor’s degree in law with a focus on women’s rights and policy analysis from the University of Kashmir. She holds a Master of Law degree specializing in alternative dispute resolution from O.P Jindal School of Law.

Dr. Ruchika Sharma

Guest Consultant: Gender

Ruchika assists with research and facilitation of sessions on domestic violence, sexual harassment, employee well-being, and women’s leadership. She is a feature writer for Serein’s blogs where she writes about gender, women’s history, domestic violence, and sexual harassment awareness in the workplace.

Ruchika is a published author with books like ‘Concubinage, Race and Law in Early Colonial Bengal: Bequeathing Intimacy, Servicing the Empire’ published by Routledge, Taylor, and Francis publications. She has been teaching History at the University of Delhi for over a decade. She has a Ph.D. in History from the Centre for Historical Studies, Jawaharlal Nehru University, New Delhi.

Arathi Kannan

Head of DEI: India, Global

Arathi leads the design and execution of DEI measurement tools for global partners. These include Serein’s Diversity Index, the scope of unconscious bias in recruitment and promotions, and the scope of unconscious bias in external messaging. 

She has also designed a standardized tool to review company policies and products through an inclusion lens. Arathi leads workshops on inclusion, unconscious bias, domestic violence, mental health, and well-being. 

Arathi is a published researcher with Master’s degrees in Applied Psychology and Criminology from Bond University, Australia. Her experience includes working with people from different backgrounds, including refugee groups.

Thejaswini CA

LMS Platform Associate

Thejaswini is responsible for the operations and maintenance of Serein’s in-house e-learning platform. She assists customers to deliver learning content and assess employee engagement through Serein’s tracking system. 

Thejaswini is also engaged with finance and other operations to ensure Serein’s 500+ long-term partners are compliant with the Prevention of Sexual Harassment (PoSH) law.

Thejaswini holds a Bachelor’s degree in Computer Application from Field Marshal KM Cariappa College, Kodagu.

Rhea D’Silva

Designer

Rhea is the aesthetic and creative eye behind Serein’s marketing and sales collateral. She manages website content and social media content calendar. She works closely with Serein’s content experts to design catchy invites, toolkits, and company culture reports.

Rhea creates animated content for Serein’s learning platform. She is focused on understanding the user’s need for engagement and learning to create impactful content. 

Rhea holds a Bachelor’s degree in Mass Media from St. Xavier’s University, Mumbai where she majored in advertising.

Bhavini Pant

Safety and PoSH expert

Bhavini serves as a PoSH external member for 30+ companies in industries like education, healthcare, IT, Pharma, and more. She has 70+ hours of experience consulting on sexual harassment investigations in the workplace and supporting partner organizations on the legal procedure and best practices for workplace safety.

Before Serein, Bhavini worked as an archivist at Tata Institute of Fundamental Research, Mumbai, and as an editorial assistant for IIT Bombay’s PR and Alumni Associations department.

She has a Master’s degree in Education from Azim Premji University where she worked extensively with the management on anti-sexual harassment legal implementation. Her work involved the interpretation of the law in a university as a workplace and an educational institution for adults. 

Kirtika N

Safety and PoSH expert

Kirtika is an expert speaker and workshop facilitator on topics like sexual harassment awareness, bystander intervention, and anti-harassment redressal mechanisms. She has developed learning content for investigating committees on topics like witness cooperation in a workplace sexual harassment inquiry proceeding. 

Kirtika serves as a PoSH external member for 30+ companies in fintech, healthcare, business management, gaming, and more. She has 50+ hours of experience consulting on sexual harassment investigations at the workplace and supporting partner organisations on legal procedure and best practices.

She has a Master’s degree in Counseling Psychology from Montfort College, Bengaluru, and has experience working as a trainee counselor.

Narayanan Nagarajan

Creative Designer Consultant

Narayanan is responsible for creating visuals for posts and campaigns for social media as a Creative Designer at Serein. He also works on animations for Serein’s e-learning courses, explainer and promotional videos. 

Narayanan’s focus lies in creating content that is subtle yet impactful. He sometimes doesn’t mind being in the middle of a storm but does love a good brainstorm. 

Narayanan worked in a corporate environment for 7 years before making a creative switch in his career. He holds a Bachelor’s degree in Fine Arts from The College of Fine Arts, Bengaluru.

Sharanya Venkataraghavan

Safety and PoSH expert

Sharanya serves as a PoSH external member for 15+ companies in e-commerce, fintech, healthcare, SaaS, and more. She supports partner organisations on legal procedures and best practices to build safe work cultures.

She has been involved in the review of PoSH policies, labour law compliances, and research regarding the risk of secondary victimisation of complainants under the PoSH Act.

Sharanya graduated with BBA, LLB (Hons.) degree from Symbiosis Law School, Pune. She has experience in PoSH and employment law with notable law firms like Shardul Amarchand Mangaldas and Co., J. Sagar and Associates, among others.

Nandini Abraham

Statistical Analyst

Nandini conducts extensive industry-specific research on DEI trends in India, South East Asia, Europe, and the USA. Nandini is responsible for developing statistical models for DEI assessment on Serein’s DEI SaaS Tool. She designs measurement tools for DEI benchmarking, inclusion assessments, and employee experience surveys.

Nandini is passionate about creating engaging and impactful reports, toolkits, and playbooks for Serein’s customers.

Nandini holds a Bachelor’s degree in Economics, Mathematics & Statistics from St. Joseph’s College, Bangalore.

Nithya R

HR and Compliance Lead

Nithya drives operational excellence within the HR function. She ensures that Serein maintains the highest standards of HR practices and ethical conduct. Her role extends beyond traditional HR responsibilities as she also serves as an External Member of the Internal Complaints Committee (ICC) for Serein’s clients, specialising in preventing workplace harassment through the PoSH vertical.

Nithya has graduated in Commerce from the University of Lucknow and has rich experience in hiring and retaining the best talents in the industry with companies like BukuWarung and Belong.co.

Sri Padmavathi C

Finance Consultant

LinkedIn

Sri Padmavathi C specialises in providing accounting consulting services to companies. She helps in assisting & maintaining Serein’s Books of Accounts, GST, TDS, PT filing, financial statements preparation & audit review.
 
She holds an MBA with Finance Specialisation from Annamalai University, and has also has done CA articleship under CA Tom Joseph’s guidance.

Anisha Debnath

PoSH and DEI Workshops Facilitator

As a PoSH and DEI Workshops Facilitator, Anisha is primarily responsible for conducting sessions and facilitating conversations that enable building of safe and inclusive workplaces for all. Anisha also undertakes in-depth research into various Diversity, Equity and Inclusion issues that plague our work cultures today. All of this research goes into designing bespoke sessions and curating interactive learning experiences for several of Serein’s partners. 

Anisha has a background in History, especially in the history of gender and early feminism in colonial South Asia. 

Anisha has a Bachelor’s degree in History (Hons.) from Gargi College, University of Delhi. She has also studied for an MPhil in World History from the University of Cambridge, United Kingdom.

Aseem Deuskar

Inclusive Workspace Architect

LinkedIn

Aseem is an Inclusive Workspace Architect dedicated to reshaping workplace diversity and accessibility. He is skilled in conducting comprehensive accessibility audits and implementing inclusive design solutions.


Aseem is passionate about creating environments that foster equal opportunities

He holds a Bachelor’s degree in Architecture and a Master’s degree in Urban and Regional Planning.

 

Siri Prasad

Safety and PoSH Expert

Siri Prasad is a Safety and PoSH Expert at Serein and serves as an External Member of the Internal Complaints Committee (ICC) for Serein’s clients. Her work is not limited to, but includes advising in legal procedures, best practices for safe work cultures, and reviewing of PoSH policies and labor law compliance.

Siri is a Gold Medallist and holds a BBA, LLB (Hons.) from Christ University and a Masters in Science (International Employment Relations) from the London School of Economics and Political Science, where she also served as the EDI Officer.

Abhishek Ghattamaneni

Head of Financial Strategies

Abhishek heads Financial Strategies at Serein. He is responsible for overseeing finance, Corporate Secretarial (CS) related work, and compliance among other things. He is a seasoned professional with a wealth of experience in finance and corporate governance. With over 15 years of expertise as a qualified Company Secretary, he has made significant contributions to the finance departments of companies within the real estate and startup sectors.

Having worked with organisations operating across multiple countries, Abhishek brings a deep understanding of international taxation to the table. Notably, he achieved an impressive 42nd rank in 12th grade under the AP Education Board, demonstrating a strong academic foundation to complement his professional achievements.

Kaushik Mazumdar

Engineering and Platform Consultant

Kaushik has 14+ years of experience across IoT, Systems, Gaming, and Telecom, building high volume production applications and products with worldwide presence.

He looks after the technology and education segment of Krishworks, and has built Ed-Tech products to improve English Literacy in rural areas of India with QR coded books, Smart Classrooms, Teacher Trainings and increased involvement of parents.

Kaushik holds a Bachelor’s degree in Information Technology. He mentors a young and dynamic team aligned to the vision of Krishworks. Outside of work, he is a fitness and technology enthusiast, and loves running and swimming.

Balaji P

Design Consultant

Balaji has a bachelor’s degree in mechanical engineering from PSV Engineering College and has practised UX design at Growth School in Bangalore.

As an associate UX/UI designer at Krishworks, Balaji is responsible for collecting client requirements and converting them into usable digital products using UX principles. He also helps in maintaining brand identity and aesthetics in the products by creating UI design systems and high-fidelity screens. For Serein, Balaji has designed the PoSH LMS Product and the website.

Subhajit Roy

Engineering and Platform Consultant

Subhajit is the Co-Founder of Krishworks Technology and Research Labs Pvt Ltd. He is a social entrepreneur who uses technology to promote rural literacy and upskill rural teachers. 

At Serein, Subhajit and his team has helped develop the e-learning platform and DEI SaaS Tool. He also oversees its maintenance and development.  

He is an incubatee at IIM Calcutta Innovation Park and an alumni of ISB Dlabs. Along with his co-founders, he is recognised with the Leaders of Tomorrow Award by Times Now. During the early days of his career, he worked as an Embedded System Designer, and was involved in various projects related to National Defence (DRDO) and health care research. Some of the products designed by him have been used by Apollo Hospitals, Govt of India, got patented and also received FDA approval.

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